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Every enquiry sorted,
with a reply ready
Each new enquiry is read, sorted and logged as it arrives. A draft reply waits for your team to check and send.
Enquiry triage
ExampleSorts new enquiries and drafts a reply for your team to check.
- New enquiryWebsite form or inbox
- AI sorts itBooking, quote, support or spam
- LoggedAdded to your CRM or sheet
- Draft replyReady for you to check and send
Works withGmail or Outlook · Google Sheets or a CRM · Your own AI account
In short
What it does
Enquiry triage is an AI agent connected to your inbox and website forms. It reads each new message, works out what the person wants and how urgent it is, and logs the details where your team already works. Then it drafts a reply in your tone, using your own answers and prices. Nothing is sent until someone on your team approves it.
What stays in your control
- Drafts only. Nothing is sent without your approval.
- You set the labels, the tone and the topics it must leave to a person.
- Every enquiry and draft is logged, so you can see what it did.
How it works
Step by step
What happens each time it runs, from start to finish.
- 1
A new enquiry arrives
From your website form, your shared inbox or both. The agent picks up new messages every few minutes.
- 2
AI reads and sorts it
It picks out the name, contact details, dates and budget. Then it labels the enquiry: booking, quote, question, complaint or spam.
- 3
It is logged for your team
A new row or CRM record is added with the details and the label, so nothing gets lost in the inbox.
- 4
A reply is drafted
The agent writes a reply from your FAQs, prices and availability notes, and saves it as a draft in your inbox.
- 5
Your team checks and sends
Edit the draft or send it as it is. Urgent or unusual enquiries are flagged so they reach the right person first.
How it helps
What changes for your team
Results depend on your volume and how your team works. We talk through what to expect before you decide.
01
Faster first replies
Drafts are ready when your team opens the inbox, so customers hear back sooner.
02
Fewer enquiries missed
Every enquiry is logged with a status, so a busy week is easier to keep track of.
03
Time for the right enquiries
Spam and routine questions take seconds, which leaves more time for the ones that matter.
04
Consistent answers
Replies draw on the same approved information, whoever is on shift.
Examples
Businesses it suits
A few of the ways it can be shaped. Your version is built around your tools and how your team works.
Restaurants and cafes
Separates group bookings and events from general questions, and drafts replies with your set menus and deposit terms.
Clinics and studios
Sorts new client questions from booking changes, and points people to the right booking link.
Trades and home services
Picks out the job type and location, and drafts a reply asking for anything missing, such as photos.
Property agents
Labels viewing requests, valuations and tenant questions, and logs each lead with the property it mentions.
Professional services
Spots new client enquiries and routes them to the right person, with a first reply drafted.
Online shops
Separates order questions, returns and trade enquiries, with replies drafted from your policies.
What we need from you
- Access to the inbox or forms you want covered
- Your FAQs, prices and usual replies, even rough notes
- Where enquiries should be logged: a sheet or your CRM
- An AI account in your name, which we set up with you
Ways to extend it
- Offer free slots from your calendar in the draft
- A weekly summary of enquiry numbers and types
- A reminder when an enquiry has waited too long for a reply
Pricing
from S$1,200 /project
Fixed quote after an initial call. 50% to start, 50% on handover. Includes 30 days of fixes. Optional maintenance from S$150/month. AI usage is billed to your own AI account.
Customers only see replies your team has approved and sent. You can edit every draft, so each reply is yours.
Your team sees the label and the draft before anything goes out, so mistakes are easy to catch. We adjust the instructions during the first 30 days.
Most CRMs and booking systems can be connected. If yours cannot, a shared sheet works well. We confirm this before quoting.
More examples
Other systems we build
Review replies: how it works
ExampleDrafts a reply to each new review, for you to approve.
- New reviewOn your business profile
- AI drafts a replyIn your tone of voice
- You approveEdit or accept by email
- Reply postedLogged for your records
Works withGoogle Business Profile · Email or team chat · Your own AI account
Weekly report: how it works
ExamplePulls your figures together and writes a short summary.
- Every MondayRuns on a schedule
- Figures pulledBookings, sales and sheets
- AI summaryWhat changed this week
- Report sentShared sheet and email
Works withGoogle Sheets or Excel · Your booking or sales system · Your own AI account