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Every review answered,
in your own voice
Each new review gets a reply drafted in your tone. You approve it in a click, and it is posted for you.
Review replies
ExampleDrafts a reply to each new review, for you to approve.
- New reviewOn your business profile
- AI drafts a replyIn your tone of voice
- You approveEdit or accept by email
- Reply postedLogged for your records
Works withGoogle Business Profile · Email or team chat · Your own AI account
In short
What it does
Review replies watches your Google Business Profile for new reviews. For each one, it drafts a reply that thanks the customer, responds to what they wrote and stays in your tone of voice. You get the draft by email or team chat. Approve it, edit it or skip it, and approved replies are posted for you.
What stays in your control
- You approve every reply before it is posted.
- Low ratings are flagged, so you can decide how to respond.
- You set the tone and the topics a reply must never mention.
How it works
Step by step
What happens each time it runs, from start to finish.
- 1
A new review comes in
The automation checks your Business Profile on a schedule and picks up new reviews.
- 2
AI drafts a reply
It reads the review and writes a short reply in your tone. Low ratings get a calm, careful draft and a flag.
- 3
You approve it
The draft arrives by email or in team chat. Approve it, edit it or skip it.
- 4
The reply is posted
Approved replies are posted to your profile and logged in a sheet for your records.
How it helps
What changes for your team
Results depend on your volume and how your team works. We talk through what to expect before you decide.
01
Every review gets a reply
People reading your reviews can see that you listen and respond.
02
Less time writing
Most replies need a quick read and one click.
03
Complaints handled with care
Low ratings are flagged, so a person can follow up directly.
04
An active profile
Replying and staying active is part of looking after your Business Profile.
Examples
Businesses it suits
A few of the ways it can be shaped. Your version is built around your tools and how your team works.
Restaurants and bars
Thanks guests for the dish or the staff member they mention, and invites them back.
Hotels and guesthouses
Responds to comments about rooms, location and service, and flags anything to pass to the team.
Clinics and studios
Keeps replies warm and general, without confirming that anyone is a client.
Salons and gyms
Mentions the service or class reviewed, in a friendly tone that suits the brand.
Trades and home services
Thanks customers for the job described, and flags any complaint for a call back.
Shops with several locations
Covers every location from one place, with replies in the same voice.
What we need from you
- Manager access to your Google Business Profile
- A few replies you like, so we can match your tone
- Who approves replies, and where they want the drafts
Ways to extend it
- A monthly summary of what reviews mention most
- An instant alert for low ratings
- A review link sent to customers after a visit
Pricing
from S$1,200 /project
Fixed quote after an initial call. 50% to start, 50% on handover. Includes 30 days of fixes. Optional maintenance from S$150/month. AI usage is billed to your own AI account.
It can, but we recommend approving every reply, at least at the start. You can switch simple five-star replies to automatic later.
Google Business Profile by default. Other sites depend on whether they let software post replies, and we check before quoting.
No. Each draft responds to what the customer wrote, in your tone. You can give it examples of replies you like.
More examples
Other systems we build
Weekly report: how it works
ExamplePulls your figures together and writes a short summary.
- Every MondayRuns on a schedule
- Figures pulledBookings, sales and sheets
- AI summaryWhat changed this week
- Report sentShared sheet and email
Works withGoogle Sheets or Excel · Your booking or sales system · Your own AI account
Reads invoices from your inbox and adds them to a sheet.
- Invoice arrivesAs an email attachment
- AI reads itSupplier, date and amount
- Added to sheetOne row per invoice
- Flags anything oddFor you to review
Works withGmail or Outlook · Google Sheets or Excel · Your own AI account